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Frequently Asked Questions
At Grass Root Naturals we care about your journey to health and wellness! That journey often requires some extra support along the way, so we offer a team of highly trained customer care representatives to help guide you. Simply reach out to help@grassrootnaturals.com and we will be happy to answer any of your questions in as quickly as possible.
Our knowledgeable staff members and corporate office is located in Broomfield, CO. We are ready to provide answers to your questions, assist with product information, or to lend an ear when you need it. We have a strong connection with all of our customers and provide personal, one-on-one support. It’s part of what makes Grass Root Naturals so unique!
Below are questions that we frequently receive from our customers. Do you have another question that you don't see listed below? Contact us by email and we will get back to you very soon.
Products
A superfood is a nutrient-dense fruit or vegetable that contains a high content of antioxidants, protein, omega-3, minerals, fiber or other essential nutrients that have proven health benefits
Grass Root Naturals uses minimal processing in order to preserve the vital superfood nutrients of our foods. You can find additional information about the processing of our superfoods here.
You can email us at help@grassrootnaturals.com. We will get back to you within 24-hours during normal business days.
As with any minimally processed organic food, there can be a natural variance in appearance, scent, or flavor profile from crop to crop. Also, minor clumping may occur. This is a natural occurrence. Please gently shake to get the product back to it’s normal state.
Certifications
Yes, majority of our products are. Please refer to each specific product page or reference the bottle to find out.
Yes, majority of our products are. Please refer to each specific product page or reference the bottle to find out.
We work closely with our suppliers to ensure the lowest temperature processing for our premium superfoods. Since some heating is required to process our powders, we can not technically consider any of our products officially “raw”.
Yes, all of our products are vegan.
Quality Assurance International (QAI) is the leader in organic certification and having this seal on our products assure to our customers that our organic products meet the requirements to be called organic.
Storage
Most of product line has a 24-month shelf life
Preferable in a cool & dry area is the best environment for our products
Our products are dried through various methods but the potency and flavor decreases over time so we don't recommend using past their expiration date.
Returns
Yes, please reference our return policy here
Please email us at help@grassrootnaturals.com
Shipping
24 to 48 hours during normal business hours.
Yes, please select a faster shipping service at checkout. Prices vary
Yes, please select accordingly at checkout.
Ordering
Just on our website. We enjoy delivering the best possible pricing to our customers. We have solidified a way to do so by selling direct to you.
Sure thing! As long as you haven’t gotten a shipment notification, email us at help@grassrootnaturals.com and we will assist you.
We will email you a tracking link once you order has been placed.
Sometimes we do! Join our email list for coupon offers. It can be found at the bottom ofthis page.